When answering "How many mobile devices?" simply count the total number of smartphones and tablets among all end-users that you intend to connect to your organization's Act! database using the Handheld Contact mobile app. Since each mobile device–smartphone or tablet–requires a subscription, user count is not a factor in subscription purchases.

Microsoft Windows tablets, the computer the Handheld Contact computer application is installed on, along with any other computers, laptops, and tablets that do not depend on Handheld Contact for end-user access to Act! are excluded from the count.

Examples:

• One end-user with a smartphone:
  Select [1 device]
• One end-user with a smartphone and tablet:
  Select [2 devices]
• Two end-users, each with a smartphone:
  Select [2 devices]
• Two end-users, one end-user with a smartphone and the other end-user with a smartphone and tablet:
  Select [3 devices]
• Three end-users, each end-user with a smartphone and tablet:
  Select [6 devices]

HHC Secure+ utilizes HIPAA-compliant security features to protect your organization’s Act! data falling into the wrong hands. Available with new subscriptions or as an upgrade for your existing subscription:

• Adds another layer of security to help protect your Act! data from unauthorized mobile access.
• Available now for Android users and coming soon for iOS users.
• With Secure+ enabled, the Handheld Contact admin can control when an in-app lock screen locks the app, how many password attempts are allowed, and whether or not to wipe all local data on the device.
• Local Handheld Contact data on the device is encrypted.
• Handheld Contact admins enjoy better control over Secure+ users and improved notifications.

Handheld Contact's standard contact sync limit is 15,000. For most of our customers this is more than enough, but if you're an Act! power user, we know you'll need more.

HHC+ and Secure+ give you two options to increase your contact sync limit:

• Add 30,000 Contacts:Upgrades your subscription to HHC+30 or HHC Secure+30 allowing a total 45,000 Contacts.
• Add 15,000 Contacts:Upgrades your subscription to HHC+15 or HHC Secure+15 allowing a total 30,000 Contacts.

DISCLAIMER

Act! v15 or higher is required to use HHC+.

Older mobile devices or entry-level mobile devices may experience performance problems when increasing from 15,000 to as high as 45,000 contacts. All mobile devices have performance limits and configurations that are out of our control making it impossible for us to determine if HHC+ will work for you. Newer mobile devices that we've tested have not demonstrated any degradation in performance.

MobileCare support plan details:

• MobileCare is associated with one individual user account.
• 12 months of phone and email support (up to one 30 minute call per day). Support is defined as help with troubleshooting error messages occurring with installation, upgrades, basic usability and basic functionality.
• Service beyond 30 minutes per day will be billed at $145/Hour.
• MobileCare includes Level 1 & 2 Technical Support

MobileCare does not include the following:

• Application training or development
• setting up or supporting your Act! Connect for your Web API
• Ascertaining your API address
• Act! troubleshooting, or the configuration of Groups or User accounts within your Act! database.

Please consult http://help.act.com, contact Swiftpage or your Act! consultant or Hosting provider for Act! & API Support

EXCLUSIVE MOBILECARE BENEFIT

Handheld Contact will also be offering one (1) free Act4Outlook subscription with every Mobile Care purchase that can be activated on two workstations for the life of your MobileCare.